Compliance Statement
Version: 1.1 | Last update: 15.04.2025
Important Information for Investors
Mexem Financial Services UK Limited (“Mexem UK”. “we”, or “the Company”) is authorized and regulated by the Financial Conduct Authority (FCA Reference Number: 1009371). Mexem UK acts as an introducing broker and provides access to execution only Stocks and Shares ISAs and our investment offerings through interactive Brokers (UK) Limited. The service is available to retail and professional clients and is subject to FCA rules and investor protections under the UK regulatory framework.
Risk Disclosure
Investment involves risk. The value of investments and any income derived from them can go down as well as up and investors may not get back the original amount invested. Past performance is not a reliable indicator of future results. You should only invest if you fully understand the risk involved and are able to bear potential losses.
Key Investment Risks
The capital value of investments may be affected by various risk factors, including but not limited to:
- Market risk - General market movements may impact returns
- Currency risk - investments in foreign currencies may lose value due to exchange rate movements
- Interest rate risk - changes in interest rates may affect investment value
- Credit risk - risk of default by issuers or counterparties
- Liquidity risk - difficulty selling investments at a fair price when needed
Investor Classification
Mexem UK primarily services retail clients for its ISA and Investment offerings. You will automatically be classified as a retail client.As a retail client, you benefit from a higher level of regulatory protection under FCA rules compared to professional clients including:
- Access to Financial Ombudsman Service
- Protection around best execution, disclosure, and financial promotions
- Eligibility for the Financial Services Compensation Scheme (FSCS) where applicable
Investment Decisions
Mexem UK does not provide investment advice. All investment decisions should be made based on:
- Your own independent research
- The official offering documents or product disclosures
- Independent Professional advice from a regulated financial adviser if you are unsure of suitability
Investment decisions should not be based solely on marketing materials or this website.
Regulatory Compliance
We maintain policies and procedures designed to:
- Identify and manage conflicts of interest
- Ensure fair treatment of all clients
- Keep accurate records
- Safeguard client assets
- Comply with all relevant regulatory requirements
Geographic Restrictions
This service is intended for use by persons residing in jurisdictions where such services are authorized. It is your responsibility to inform yourself about and observe any relevant restrictions.
Updates and Changes
This statement is subject to change without notice. We recommend checking this page periodically for any updates.
Contact Information
For any compliance-related queries, please contact our Compliance Officer:
- Email: [email protected]
- Phone: +44-1613941076
Complaints
If you are dissatisfied with any aspect of our service, please contact our Compliance team:
- Email: [email protected]
- Phone: +44-1613941076
We aim to acknowledge all complaints within 5 business days and to provide a final response within 8 weeks, in line with FCA guidelines. If you are not satisfied with our final response, or if we fail to respond within 8 weeks, you may refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman ServiceExchange TowerLondon E14 9SRPhone: 0800 023 4567Website: www.financial-ombudsman.org.uk
You must do so within 6 months of receiving our final response.
Mexem Financial Services UK LtdEnterprise House First Floor, 2 The Crest, London, United Kingdom, NW4 2HNRegistered in England & Wales – Company No. 15248800Authorised and Regulated by the Financial Conduct AuthorityFCA Firm Reference Number: 1009371