General Enquiries

Domestic GBP transfers usually appear within 1 business day, while international transfers can take 2–3 business days depending on your bank.


Withdrawals are processed securely to your verified account through the Client Portal

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Yes. Eligible clients can apply to be classified as an Elective or Per Se Professional Client under FCA COBS 3.5.
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This provides access to greater leverage, subject to FCA suitability criteria.

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Yes. You can easily transfer both cash and existing investment positions from another broker to MEXEM UK.
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Stock & ETF transfers: Most UK and international listed securities can be transferred in-kind.
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Cash transfers: Supported in GBP, EUR, and other major currencies, credited directly to your MEXEM UK account.
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ISA transfers: We accept Stocks & Shares ISA transfers from other ISA managers, with no exit or entry fees from our side.

In a flexible Stocks and Shares ISA, any amount you withdraw can be paid back in within the same tax year without reducing your annual ISA allowance.

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The ISA allowance is the maximum amount you are allowed to contribute across all your ISAs during a single tax year. The UK tax year runs from 6 April to 5 April of the following year.
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For the 2025/26 tax year, the ISA allowance is £20,000 per person. You can divide this allowance across different types of ISAs, as long as you subscribe to only one of each type within the same tax year.
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Any unused allowance does not carry over to the next tax year.
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Important Information:
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If you already subscribed to a Stocks and Shares ISA with another provider during the current tax year, you cannot also subscribe to a MEXEM UK Stocks and Shares ISA in that same year.

To view how much you have contributed to your MEXEM UK Stocks and Shares ISA and the remaining allowance available you can check this in your Client portal Transfer & Pay > Deposit page . Note, this assumes you havent subscribed to any ISAs elsewhere.
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For more information, visit the HMRC ISA allowance guidance

An ISA (Individual Savings Account) is a tax-efficient account that allows you to save or invest money each tax year without paying tax on the interest on cash, income or capital gains you earn.
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There are 4 types of adult ISA accounts available:
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- Stocks and Shares ISA
- Cash ISA
- Innovative Finance ISA
- Lifetime ISA
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A stocks and shares ISA lets you invest in “qualifying instruments” such as stocks and shares, funds, bonds,  etc. It is not an investment in its own right, but rather a tax efficient ‘wrapper’ which protects your eligible investments from Income Tax and Capital Gains Tax.
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With a MEXEM UK stocks and Shares ISA, you have access to the global market, and are able to choose from a range of investments to invest in.
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When choosing the right ISA for your needs, it's important to consider your financial goals, risk appetite, and personal circumstances. MEXEM UK offers Stocks and Shares ISA only.  
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Please note, tax treatments depend on your individual circumstances and may change in the future. This information is based on HMRC guidance.

To deposit funds into your account, you must first notify MEXEM of your intended deposit through the Client Portal. This ensures your funds are properly credited once received.
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How to Deposit Funds:
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Log in to Client Portal / Account Management

Navigate to Transfer & Pay > Transfer Funds

Click on Deposit Funds

From the dropdown menu, select the currency you are depositing (e.g., GBP, USD, EUR).

Choose the deposit method

Click the “How to” button for step-by-step instructions specific to that method.

Follow the on-screen instructions to generate your deposit notification.
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This includes:
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The bank account details that you will need to send the funds to
Your MEXEM account reference, which must be included in the bank transfer
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Important Information:
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• Your bank will not automatically send funds. You must initiate the transfer manually through your banking provider.

• When initiating the transfer, you may need to provide:
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The sending bank's account name and number
The amount being transferred
The MEXEM account number or reference code
Ensure your name on the sending account matches your MEXEM account name to avoid delays.

ISA accounts are GBP-only: all investments, trades, and income must be settled in pounds sterling.
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GIA accounts support multi-currency balances and automatic FX conversion at competitive rates when trading foreign securities.
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FX conversions apply when trading in currencies other than your account’s base currency.

Margin trading is available only for General Investment Accounts (GIA) that meet suitability criteria.
ISA accounts must remain cash-based and cannot use margin or leverage under HMRC rules.
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Margin use involves additional risks. Ensure you understand margin requirements before trading.

You can place market, limit, stop, and trailing stop orders, along with advanced algorithmic orders on eligible platforms.
The SmartRouting system automatically seeks the best available price and execution venue.
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Some advanced order types may only be available to elective professional clients or specific markets.